Return & Refund Policy

Return & Refund Policy

Arissa Online Shopping

Arissa Growthfarms, we believe in helping our customers have the comfort of choosing products for shipment and being flexible enough to change them if necessary. Our liberal cancellation policy allows you to cancel your order or make modifications without any hassle. Whether you want to add more products to your order, change the delivery address, or cancel altogether, we've got you covered.

Cancellations will be considered only if the request is made within 12 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

There is no cancellation of orders placed under the Same Day Delivery category.

No Cancellations on Special Occasion Offers

First and foremost, it's essential to note that no cancellations are entertained for products that the Arissa marketing team has obtained on special occasions like religious festivals and other significant days. These limited occasion offers are exclusive and hence, cancellations are not possible.

In case you receive a damaged or defective consumer durable item or a non-durable item, it is crucial to report the issue to our Customer Service team immediately. The request will be entertained after the merchant has verified and confirmed the damage at their end. This should be done within 1 day of receiving the products to ensure a prompt resolution.

How to Initiate a Return or Exchange?

To initiate a return or exchange, follow these simple steps:

1. Contact our Customer Service ( 8328608526 ) team via email- arissagrowthfarms@gmail.com  or phone and provide them with all the necessary details of your purchase.
2. Wait for our team to guide you through the return process and provide instructions on how to send back the item.
3. Pack the product securely in the original packaging and send it back to the specified address.
4. Once we receive the item and verify its condition, we will proceed with processing the refund or initiating the exchange as per your preference.